Thursday, 4 December 2008
At last I am back on the internet. All the problems with our access have been sorted and we are back online. One doesn't realise how much one uses it until it is not there. The only downside is the terrible service I received from our ISP which resulted in me spending two half-days at home waiting for an engineer who never came. It transpires that it was a local area fault, not an individual customer fault, but they omitted to let me know that I didn't need to wait. To make matters worse, when I asked for a gesture of good will they responded by saying that I could have a rebate for the length of time I had not had any service. I expected to get that without having to ask for it since I am not in the habit of paying for something I don't receive.